Frequently Asked Questions
+I have never rented before. How does this work?
After receiving confirmation that your order is available, the customer must submit a completed renter’s agreement or have completed it online when placing your order, provide us with a credit card on file as a security deposit until the costumes are returned, and full payment or a school purchase order. Once The Costume Closet has those items, we can pack and ship your order.
+How long is the rental period and when is the costume due back to the Costume Closet?
You get the costumes for one month at the price shown. Each additional week is $5 per costume. All costumes are due back to the Costume Closet by 11pm on the date agreed upon.
+How quickly can I receive my items?
An order can be shipped overnight as long as the customer has a completed renter’s agreement on file with a credit card as the security deposit and full payment (or school PO).
+Do you accept credit cards?
+Can I rent just one costume?
Yes, however the minimum order is $100 plus tax and shipping.
+Who cleans the costumes?
The customer is responsible for returning the costumes in the condition they were shipped. This means cleaning and making necessary repairs. Cleaning instructions will be included with the order. Most costumes should be hand washed and allowed to drip dry. You can pay a small cleaning fee per costume, should you want The Costume Closet to wash them for you.
+Do you sell any of these costumes?
The only items available for sale are those listed in the Consignments for Sale and Clearance Sections of our website.
+Do you carry children's sizes?
No, we only carry adult small, medium, and large costumes, with a few costumes available in extra small, extra large and an occasional large child. We do not rent children’s costumes.
+When is the costume due back to the Costume Closet?
All costumes are due back to the Costume Closet by 11pm on the date agreed upon.
+Can we get a printed catalog sent to us?
No, our inventory is constantly changing, therefore our only catalog is online.
+Do you have a sizing chart with measurements?